Refund Policy
Returns
Our return policy is valid for 5 days from the date of delivery. Within 5 days, you can initiate a return request by sending an email to support@chasenchew.in
Exchanges
In case your order is defective or damaged or doesn't suit you, we also provide the option of replacing your product for the same/any other item from our store.
Our exchange policy is also valid for 5 days from the date of delivery.
Within 5 days, you can initiate an exchange request by sending an email to support@chasenchew.in. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Return Shipping
We will arrange for the return pick up from the originally delivered address only. If 5 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange. To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Refunds will be processed once your return is received and inspected in our warehouse in a maximum of 5 days from the date on which chasenchew.in receives returned goods. We will send you an email/WhatsApp message to notify you that we have received your returned item.
If everything is in order, then your refund will be processed, and the amount will be refunded to your original method of payment within 3-7 working days.
Please note that Shipping Charges (if applicable) are not refundable.
NOTE:
- Returns and exchanges will also not be accepted in the following circumstances:
- If request is initiated after 5 business days of order delivery
- Product is used or altered
- Product is damaged due to misuse/overuse by the customer
- Returned attempted without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged
- Items purchased on discounted price are also not eligible for return/exchange
- In case you face any technical difficulties in following this process, kindly get in touch with us on support@chasenchew.in.
- Return and exchange will be processed at the order level, not on a product-by-product basis. We no longer accommodate requests for return and exchange on a product-by-product basis.
- In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount.
- Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
- Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns.
- In case the charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against the customer's refund. In case of non-serviceable pin codes, the customer is responsible for returning the product to our warehouse and will receive Rs.70 towards shipping charges with their refund.
- Any single product in a combo/bundle box cannot be replaced or returned.
- Products purchased in the period of a special promotional offer, contests, clearance or any special scheme, cannot be returned or replaced.
